To ensure a smooth and enjoyable Jamboree experience, we’ve implemented a self-service Help Desk designed to provide quick and easy assistance for all participants. Whether you have a question, need support, or require information, the Help Desk is your go-to resource.
The Help Desk is accessible on your personal devices, such as smartphones or tablets, as well as via the tablets issued to each Unit. It has been designed to be user-friendly and available at your fingertips 24/7 throughout the event.
What You Can Use the Help Desk For:
- Submit queries or requests for assistance (e.g., lost property, activity issues, general information).
- Report any technical issues or incidents you encounter during the Jamboree.
- Access FAQs and knowledge base articles for common questions or concerns.
- Track the status of your submitted requests in real time.
How to Access the Help Desk:
- Open a web browser on your personal device or Unit tablet.
- Go to https://service.aj2025.com.au/plugins/servlet/desk/portal/3.
- Select Login via OLEMS
- Follow the on-screen instructions to log your query or access information.
The Help Desk is monitored by our dedicated support team, who will work to resolve your queries as quickly as possible. We encourage all participants to make use of this system to streamline the resolution of any issues and to help ensure AJ2025 is a fun and hassle-free experience for everyone.
Remember, the Help Desk is here to support you—so don’t hesitate to reach out if needed!
