Ensuring that every participant has a positive and fulfilling experience is at the heart of AJ2025. However, when issues take too long to resolve or when growing concerns go unnoticed, it can leave a lasting impact on their journey. This is why listening to participants’ feedback is so important—it helps everyone feel involved, valued, and part of the event's success.
To address this, AJ2025 has designed and implemented a tool for collecting and using ongoing participant feedback called ParticipantPulse. It will be used to monitor trends and identify areas for improvement as the event progresses. By gathering real-time insights from participants, particularly regarding enjoyment, catering, and facilities, the team can attempt to respond to issues promptly while also shaping the planning of future events.
Why Feedback Matters
The feedback is designed to:
- Act as a real-time barometer of participant sentiment, allowing the event team to monitor trends and address issues as they arise.
- Identify patterns, including popular elements that enhance enjoyment, or areas needing immediate attention.
- Empower participants to share their experiences, making them feel involved and valued.
Focus Areas of Feedback
Enjoyment: Regular feedback helps us understand what participants are loving about the event and where improvements are needed. Identifying trends in activity enjoyment can help us ensure that the event remains fun, engaging, and memorable.
Catering: Catering is a key aspect of the Jamboree experience, and feedback in this area is crucial. Participants’ input on dietary preferences, food quality, portion sizes, and the diversity of options allows us to adjust and improve meals during the event, ensuring satisfaction for all.
Facilities: Feedback on facilities such as cleanliness, accessibility, and functionality play a vital role in maintaining participant satisfaction. Monitoring trends in this area helps us prioritize resources and address concerns promptly to enhance the overall experience.
When and where does this occur
- At the Bus bays in the morning when participants are lining up to get onto a bus.
- Standalone feedback points throughout the site including the mall area.
- Through Jamboree supplied tablets allocated to Units.
- Personal devices with access to the survey.
- At specific times such as after night entertainment.
- Roaming Patrols designated to collect feedback from participants.
Please take a moment to answer a few simple multiple-choice questions to help us gather this information. All feedback is anonymous.